Effective Date: [2026]
Last Updated: [2026]

This Refund Policy applies to all purchases made from [Your Store Name / Website URL]. By placing an order, you acknowledge and agree to the terms below.

1. Returns Window

• You have 14 calendar days from the date of delivery to request a return.

• Items returned without prior approval will not be accepted.

2. Eligibility Criteria for Returns

To be eligible for a return, items must meet all of the following conditions:

• Unused, unwashed, and in original condition

• All original tags, packaging, manuals, and accessories included

• No signs of installation, wear, or damage caused by the buyer

• Not included in the non-returnable list (see Section 8)

Sale items: Final sale items are not eligible for return unless defective.

3. Change of Mind / Buyer’s Remorse

Returns due to change of mind are accepted only if the above eligibility criteria are met. The following conditions apply:

• Buyer is responsible for all return shipping costs (both ways if free shipping was provided).

• A restocking fee of [e.g., 20%] of the item price will be deducted from the refund.

• Original outbound shipping fees are non-refundable.

4. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, follow the process below.

Time limit to report: Within 7 calendar days of delivery.

Required evidence:

• Clear photos or video showing the defect, damage, or mismatch

• Photos of the outer box and inner packaging

• Your order number

Resolution options (at our discretion):

• Full refund (including original shipping costs)

• Replacement item shipped at no cost

• Partial refund if you keep the item

Failure to report within 7 days may limit your remedy to store credit only.

5. Return Process (Step by Step)

Step 1 – Submit a return request
Email [Your Refund Email Address] with your order number, item(s), and reason for return.

Step 2 – Receive return authorization
We will respond within 2 business days with either approval, a return address, or additional instructions.

Step 3 – Ship the item back

• Pack the item securely, including all original materials.

• Use a trackable shipping method (carrier and service with tracking).

• Keep your tracking number and shipping receipt.

Step 4 – Inspection & refund
Once received, we will inspect the item within 5–7 business days. Refunds are issued after inspection passes.

Unauthorized returns (shipped without prior approval) will be rejected and returned to you at your cost.

6. Refund Timing & Method

• Refunds are issued to the original payment method (credit card, PayPal, bank transfer, etc.).

• Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

7. Return Shipping Costs – Who Pays?

For buyer-paid return shipping reimbursement (our fault only):
We will reimburse up to [e.g., $30 USD] with a valid receipt. Reimbursement is made via the same payment method as the original order.

8. Non-Returnable Items

The following items cannot be returned for any reason unless defective:

• Custom or personalized products

• Hygiene-related items (e.g., earrings, underwear, face masks)

• Downloadable software or digital products

• Items marked as “Final Sale” or “Non-Returnable” on the product page

• Items returned after 14 days from delivery

9. International Returns (Cross-Border)

• For returns from outside our warehouse country, you must clearly mark the package as “Returned Goods” on customs forms.

• We are not responsible for customs fees, duties, or taxes incurred on return shipments.

• If a return is refused by customs, you remain responsible for the package.

10. Refunds for Orders with Free Shipping

If you received free shipping (e.g., order over $X USD) and you return part of your order so that the remaining order value falls below the free shipping threshold:

• The original outbound shipping cost (standard rate) will be deducted from your refund.

11. Chargebacks & Disputes

If you file a chargeback without first contacting us to request a return or refund:

• We reserve the right to provide your transaction and delivery confirmation to the payment processor as evidence of fulfillment.

• Filing a false chargeback may result in being permanently blocked from future purchases and referral to collections.

We encourage you to contact us before filing any dispute – most issues can be resolved directly.

12. Contact Information for Refund Requests

All refund, return, or exchange requests must be submitted in writing to:

Email: [PetCareNo.1@outlook.com]
Subject line format: “RETURN REQUEST – Order #______”

Please include in your email:

• Order number

• Item name(s)

• Reason for return (attach photos/videos if defective/damaged)

• Preferred resolution (refund, replacement, or partial refund)

Response time: Within 1–2 business days