PRIVACY POLICY

LAST UPDATED: 2026

1. INTRODUCTION

PET CARE (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, place orders, create an account, contact customer support, or use our products and services (“Services”). This policy complies with applicable data protection laws, including GDPR, CCPA/CPRA, and other global privacy regulations.

2. INFORMATION WE COLLECT

We may collect the following categories of personal data:
  • Identifying Information: Name, phone number, email address, shipping/billing address.
  • Transaction Data: Payment details, order history, purchase preferences.
  • Technical Data: IP address, device type, browser type, cookies, usage analytics, and website navigation data.
  • Communication Data: Records of inquiries, support tickets, feedback, and marketing preferences.

3. HOW WE USE YOUR INFORMATION

We use your personal data only for lawful, specified purposes, including:
  • Processing and fulfilling orders, shipping, and delivery.
  • Verifying identity, managing payments, and preventing fraud.
  • Providing customer support and resolving inquiries.
  • Improving website functionality, user experience, and service quality.
  • Sending order updates, service notifications, and marketing communications (with consent where required).
  • Complying with legal obligations and enforcing our terms.

4. DATA SHARING & DISCLOSURE

We do not sell your personal data to third parties for commercial purposes. We may share data only with:
  • Authorized service providers (payment processors, shipping carriers, IT hosts, customer support tools).
  • Legal authorities, regulators, or professional advisors when required by law.
  • Affiliated entities necessary to deliver our Services, under strict confidentiality obligations.

5. DATA SECURITY & RETENTION

We implement industry-standard technical and organizational security measures to safeguard personal data against unauthorized access, loss, misuse, or disclosure. We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. YOUR DATA RIGHTS

Depending on your jurisdiction, you may have the right to:
  • Access, correct, or update your personal information.
  • Request deletion or restriction of data processing.
  • Withdraw consent for marketing or data use.
  • Data portability or objection to certain processing activities.
To exercise these rights, contact us at support@petcare.com. We will respond to valid requests within applicable legal timeframes.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking tools to enhance website performance, analyze usage, and personalize content. You may manage cookie preferences through your browser settings.

8. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 13 (or 16, per local law). We do not knowingly collect data from children.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be posted on our website with a revised effective date.

10. CONTACT INFORMATION

For privacy-related questions or requests:
PET CARE
Email: PetCareNo.1@outlook.com