CONTACT US
Thank you for choosing PET CARE. We are committed to providing professional support for all your pet product needs.
Customer Support Email
For all inquiries, including orders, shipping, returns, product questions, and wholesale requests:
Email: PetCareNo.1@outlook.com
We do not offer phone support at this time. All communication is handled via email to ensure accurate documentation and timely responses.
Response Time
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Standard inquiries: Within 1–2 business days
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Urgent matters (e.g., damaged items, missing packages): Please mark your subject line as "URGENT" – we will respond within 1 business day
Business days: Monday through Friday, excluding major public holidays in China.
How to Help Us Help You Faster
To ensure a quick and accurate response, please include the following in your email:
| Inquiry Type | Required Information |
|---|---|
| Order status | Order number + full name |
| Shipping issue | Order number + tracking number |
| Return / refund | Order number + reason + photos (if damaged) |
| Product question | Product name / SKU + brief description |
| Wholesale / bulk | Desired product + quantity + destination country |
Subject line format recommended:[INQUIRY TYPE] – Order #______ – Brief description
Example: [RETURN] – Order #PC2401 – Damaged dog bed
Business Address (Returns & Correspondence)
PET CARE
Room 1801, Kaihua International Center
No. 5, Xiancun Road, the Pearl River New Town
Tianhe District, Guangzhou
Guangdong, China
Note: This is our business correspondence address. Do not send returns here unless instructed to do so by our support team. Return addresses will be provided individually upon return authorization.
Frequently Asked Questions (Quick Reference)
Before contacting us, please check if your question is answered below:
| Question | Answer |
|---|---|
| How long does shipping take? | Processing: 1–3 business days. Transit: 7–20 business days depending on method. |
| Can I change my shipping address? | Contact us immediately. Changes are only possible before shipment. |
| Do you offer free shipping? | Yes, on orders over [Insert Amount, e.g., $50 USD] to select countries. |
| What is your return window? | 14 calendar days from delivery. See our Refund Policy for details. |
Order Tracking
To track your order without waiting for a reply:
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Locate the tracking number in your shipment confirmation email
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Visit the carrier’s website using the link provided in that email
Wholesale & Partnership Inquiries
For wholesale pricing, bulk orders, or distribution partnerships, please email us with:
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Business name and registration (if applicable)
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Estimated monthly order volume
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Target markets / countries
Wholesale email subject line: WHOLESALE INQUIRY – [Your Business Name]
Privacy & Data Protection
Any information you provide will be used solely to respond to your inquiry and process your order. We do not share your data with third parties for marketing purposes.
*Our support team is based in Guangzhou, China (UTC+8). Please allow for time zone differences when expecting a reply. We appreciate your understanding and patience.*
PET CARE – Quality products, professional service.